1.How to get the quotation?
Please provide us further details such as product description, size, color, shape, cutting, quantity, quality etc
2.How to test the products?
Samples will be provided to you for test.
If the idea is rough design, preliminary sketch or similar product picture will be provided for your reference.
If the idea is exact design, sample will be provided after received your sample payment.
3.How long is the delivery time for mass production?
Subject to the specification and quantity you order, generally speaking, the goods will be sent out within 3 days with stock or it will be sent out in about 1 week without stock.
4.Why is it different or discrepancy between pictures or video and material object?
It should be allowed to exist a slight different or discrepancy in photograph or video due to the impact of camera setting, light source and background,ect.
All the pictures from website are just for your reference, they might be a slight different or discrepancy with the samples or the goods you received.
All pictures from website are just enlarged to show details rather than actual size. Please refer to the actual measurements if you need it.
5.Can I buy what I want or what I design?
Yes, you can. Any gemstones can be customized.
If there is any quality issue, the stones you bought can be return back to us, however the shipping cost and handing fees will be paid by your side.
The products will not be accepted to returned back to us if it is not any issue for the quality of the prescribed stones.